Last updated: Friday, May 29, 2026
These Terms and Conditions (“Terms”) govern your access to and use of https://touriks.com and any related Touriks websites, booking pages, services, tours, experiences, content, and customer support channels.
By using our website, making a booking, creating an account, contacting us, or participating in a Touriks tour or experience, you agree to these Terms.
1. About Touriks
Touriks provides guided tours, private tours, custom tours, cultural experiences, travel content, and related services in Rome and surrounding areas. The website displays tour categories such as Colosseum tours, Vatican and St. Peter’s tours, underground tours, hidden gems, panoramic views, churches and Christian Rome, ancient Rome, squares and fountains, art and museums, and custom tours. 
Touriks
[Insert legal company name]
[Insert registered address]
Email: info@touriks.com
Phone: +39 0631054174 / +39 3290010292
2. Definitions
In these Terms:
“Touriks”, “we”, “us”, “our” means [insert legal company name].
“Customer”, “you”, “your” means the person using the website, making a booking, or participating in a tour.
“Tour” means any guided tour, private tour, group tour, custom tour, experience, visit, activity, package, or related service offered by Touriks.
“Booking” means a reservation made through our website, by email, by phone, through a booking platform, or through an authorised partner.
“Participant” means any person attending a tour.
3. Website Use
You agree to use the website lawfully and not to:
* Misuse, disrupt, damage, or interfere with the website
* Attempt to gain unauthorised access to accounts, systems, or data
* Use automated scraping, bots, or similar tools without permission
* Upload malicious code or harmful content
* Provide false, misleading, or fraudulent information
* Use the website in a way that infringes the rights of others
We may suspend or restrict access to the website if we believe these Terms have been breached.
4. Account Registration
Some website features may require you to create an account or log in. The website currently displays login functionality. 
If you create an account, you agree to:
* Provide accurate and complete information
* Keep your login details confidential
* Notify us of unauthorised account use
* Be responsible for activity under your account
We may suspend or delete accounts that contain false information, are used fraudulently, or breach these Terms.
5. Tour Information
We aim to keep tour descriptions, prices, durations, availability, meeting points, inclusions, exclusions, and other information accurate and up to date.
However, tour details may change due to:
* Site closures
* Ticket availability
* Weather
* Security restrictions
* Public events
* Strikes or transport disruption
* Religious ceremonies
* Government or museum rules
* Guide availability
* Operational reasons
Tour durations are approximate unless expressly stated otherwise.
Images, descriptions, articles, ratings, and recommendations on the website are provided for general guidance.
6. Prices
Prices are shown on the website or booking page. The homepage displays public “from” prices and private tour prices for various tours. 
Prices may vary depending on:
* Date and time
* Number of participants
* Tour type
* Private or group option
* Ticket availability
* Language
* Add-ons or customisation
* Supplier or venue fees
Unless stated otherwise, prices are in euros (€).
We reserve the right to correct obvious pricing errors. If a pricing error affects your booking, we will contact you and offer the option to confirm the corrected price or cancel for a refund.
7. What Is Included
Each tour page or booking confirmation should state what is included.
Depending on the tour, inclusions may include:
* Professional guide
* Entry tickets
* Skip-the-line or reserved entrance where available
* Transfers where expressly stated
* Headsets where required
* Custom itinerary planning for private tours
Unless expressly stated, the following are usually not included:
* Food and drinks
* Hotel pickup or drop-off
* Public transport or taxi costs
* Tips or gratuities
* Personal expenses
* Additional attraction tickets
* Travel insurance
8. Bookings
A booking is confirmed only when:
* You complete the booking process;
* Payment is successfully made, if required; and
* You receive a booking confirmation from us or our authorised booking provider.
You are responsible for checking that all booking details are correct, including:
* Tour name
* Date and time
* Number of participants
* Language
* Meeting point
* Contact details
* Participant names, where required
* Special requests
You must contact us immediately if any information is incorrect.
9. Payment
Payment terms will be shown during checkout or communicated before confirmation.
We may require:
* Full payment at the time of booking
* Partial payment or deposit
* Payment by invoice
* On-site payment, where expressly agreed
Payments may be processed by third-party payment providers. We are not responsible for delays, errors, or refusals caused by payment providers, banks, card issuers, or payment networks.
10. Booking Confirmation
After booking, you should receive a confirmation by email or through the relevant booking platform.
The confirmation may include:
* Booking reference
* Tour date and time
* Meeting point
* Instructions
* Cancellation policy
* Required documents
* Contact information
* Emergency contact details
You must bring the booking confirmation, identification, and any documents required for the tour.
11. Customer Responsibilities
You and all participants must:
* Arrive on time
* Bring valid identification if required
* Follow the guide’s instructions
* Comply with venue rules
* Behave respectfully toward guides, staff, other participants, and the public
* Wear appropriate clothing and footwear
* Inform us of accessibility needs or special requirements before booking
* Ensure you are physically able to participate in the chosen tour
Some churches and religious sites may require modest clothing. Some attractions may require security screening and may prohibit certain items.
12. Late Arrival and No-Show
Tours operate according to fixed schedules. If you arrive late, we may not be able to delay the tour, reschedule, or provide a refund.
If you do not attend the tour at the scheduled time and place, this may be treated as a no-show.
Unless otherwise stated in the booking policy, no-shows are non-refundable.
13. Cancellations by You
Cancellation terms may vary by tour, ticket type, supplier, or booking platform.
The applicable cancellation policy will be shown before booking or included in your confirmation.
A standard cancellation policy may be:
* Free cancellation up to [48/72 hours] before the tour start time
* Cancellations made after that deadline are non-refundable
* No-shows are non-refundable
* Certain tickets, private tours, custom tours, special events, or last-minute bookings may be non-refundable
If a third-party platform or supplier policy applies, that policy may override this general policy.
14. Changes by You
Change requests are subject to availability and may not always be possible.
Changes may include:
* Date or time change
* Participant number change
* Language change
* Tour type change
* Private tour customisation
Additional charges may apply.
We are not responsible for costs incurred due to customer mistakes, including wrong date, wrong time, wrong meeting point, incorrect contact details, or late arrival.
15. Cancellations or Changes by Touriks
We may cancel, reschedule, modify, or replace a tour where necessary due to:
* Force majeure
* Weather or safety concerns
* Venue closure
* Ticket unavailability
* Guide illness or unavailability
* Strikes or transport disruption
* Public events, demonstrations, or security restrictions
* Government, museum, archaeological site, or church decisions
* Minimum participant requirements not being met, where applicable
If we cancel a confirmed tour, we will normally offer one of the following:
* Rescheduled date or time
* Alternative tour
* Refund of the amount paid for the cancelled service
We are not responsible for indirect costs such as flights, hotels, transport, meals, or lost opportunities.
16. Venue Rules and Access
Many tours involve third-party venues, museums, archaeological sites, churches, or public spaces.
Access may depend on rules imposed by those venues. These rules may change without notice.
You must comply with all venue rules, including rules about:
* Security checks
* Identification
* Dress code
* Bag size
* Photography
* Restricted areas
* Food and drink
* Behaviour
* Accessibility routes
We are not liable if a venue refuses entry because a participant fails to comply with venue rules.
17. Tickets and Entry Times
Where a tour includes entry tickets, those tickets may be subject to strict time slots and third-party conditions.
Tickets may be:
* Non-refundable
* Non-transferable
* Subject to name checks
* Subject to security controls
* Valid only for a specific date and time
If you miss a timed entrance due to late arrival or failure to follow instructions, we may not be able to obtain replacement tickets or issue a refund.
18. Private and Custom Tours
Touriks offers private and custom tour options. The website includes private tour pricing and a custom tour option. 
Private and custom tours may be subject to special conditions, including:
* Custom pricing
* Deposit requirements
* Different cancellation deadlines
* Non-refundable planning fees
* Special ticketing terms
* Guide and supplier availability
* Custom itinerary limitations
Any special conditions will be communicated before confirmation where possible.
19. Accessibility and Special Requirements
We aim to support accessibility where reasonably possible. However, some historic sites, underground areas, ancient monuments, churches, and cobbled streets may have limited accessibility.
You should inform us before booking if any participant has:
* Reduced mobility
* Wheelchair requirements
* Medical conditions relevant to participation
* Hearing or visual impairments
* Dietary requirements for food-related tours
* Other special requirements
We will try to advise whether a tour is suitable, but we cannot guarantee full accessibility unless expressly confirmed in writing.
20. Health and Safety
You participate in tours at your own responsibility, subject to applicable law.
You must not participate if you are unable to do so safely or if your participation could endanger yourself, the guide, or others.
We may refuse participation or remove a participant from a tour if they:
* Behave dangerously or abusively
* Are intoxicated or under the influence of drugs
* Ignore safety instructions
* Disrupt the tour
* Harass guides, staff, or participants
* Breach venue rules
No refund will be provided in these circumstances.
21. Children and Minors
Children and minors must be accompanied by a responsible adult unless we expressly agree otherwise.
The adult making the booking is responsible for the behaviour, safety, and supervision of minors in their group.
Some tours may not be suitable for young children due to duration, walking distance, stairs, underground spaces, crowds, or subject matter.
22. Travel Insurance
We recommend that customers purchase appropriate travel insurance covering:
* Trip cancellation
* Medical needs
* Personal belongings
* Travel delays
* Missed activities
* Accidents or injury
* Force majeure events
Touriks is not responsible for losses that could reasonably be covered by travel insurance.
23. Force Majeure
We are not liable for failure or delay caused by events beyond our reasonable control, including:
* Natural disasters
* Severe weather
* Strikes
* Epidemics or public health measures
* War, terrorism, civil unrest, or security incidents
* Government restrictions
* Venue closures
* Transport disruption
* Power, internet, or communication failures
* Any other event beyond our reasonable control
In such cases, we may offer rescheduling, alternatives, credit, or refunds depending on the circumstances and applicable law.
24. Reviews, Photos, and User Content
If you submit reviews, comments, photos, feedback, or other content to us, you grant Touriks a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and share that content for business, marketing, service improvement, and promotional purposes, unless prohibited by law or otherwise agreed.
You must not submit content that is unlawful, defamatory, offensive, misleading, infringing, or violates the privacy of others.
We may remove user content at our discretion.
25. Photography During Tours
Guides, staff, or participants may take photos or videos during tours.
We will seek consent where required before using identifiable images of customers for promotional purposes.
You may tell the guide if you do not wish to be photographed.
You are responsible for ensuring that your own photography complies with venue rules and privacy laws.
26. Intellectual Property
All website content, including text, images, graphics, tour descriptions, logos, design, articles, guides, layouts, and branding, belongs to Touriks or its licensors unless otherwise stated.
You may use the website for personal, non-commercial purposes only.
You may not copy, reproduce, modify, distribute, sell, scrape, or exploit website content without our prior written consent.
27. Blog and Travel Content
Our website may include blog posts, travel guides, recommendations, and cultural information. This content is provided for general information only.
We do not guarantee that blog content is complete, current, or suitable for your individual travel plans. Opening hours, access rules, prices, and local conditions may change.
You should verify important information before relying on it.
28. Third-Party Links and Services
Our website may link to third-party websites, platforms, payment providers, booking tools, social media pages, maps, or external services.
We are not responsible for third-party content, policies, availability, pricing, or services.
Your use of third-party services may be subject to their own terms and privacy policies.
29. Affiliate, Guide, Partner, and Job Applications
If you apply to become a guide, affiliate, partner, or team member, additional terms may apply.
Submitting an application does not guarantee acceptance, employment, partnership, or commercial relationship.
We may accept or reject applications at our discretion, subject to applicable law.
30. Disclaimer
To the maximum extent permitted by law, the website and services are provided “as is” and “as available”.
We do not guarantee that:
* The website will be uninterrupted or error-free
* All content will always be accurate or complete
* Tours will be available at all times
* Third-party venues will operate as expected
* Specific attractions, areas, artworks, or routes will always be accessible
Nothing in these Terms excludes rights that cannot be excluded under applicable consumer law.
31. Limitation of Liability
To the maximum extent permitted by law, Touriks is not liable for:
* Indirect or consequential losses
* Loss of enjoyment
* Lost profits or opportunities
* Travel, accommodation, transport, or meal costs
* Losses caused by late arrival or no-show
* Losses caused by third-party venues, suppliers, payment providers, or booking platforms
* Losses caused by force majeure events
* Personal belongings that are lost, stolen, or damaged
Our total liability for a booking shall not exceed the amount paid by you to Touriks for the relevant service, except where liability cannot legally be limited.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, wilful misconduct, or any liability that cannot be excluded under applicable law.
32. Indemnity
You agree to indemnify Touriks against losses, damages, claims, costs, and expenses arising from:
* Your breach of these Terms
* Your unlawful use of the website
* Your conduct during a tour
* Your violation of third-party rights
* False or misleading information provided by you
33. Privacy and Cookies
We process personal data according to our Privacy Policy.
We use cookies and similar technologies according to our Cookie Policy.
By using the website, you acknowledge that you have read these policies.
34. Complaints and Customer Support
If you have a complaint, please contact us as soon as possible at:
Email: info@touriks.com
Phone: +39 0631054174 / +39 3290010292
Please include:
* Booking reference
* Tour date
* Name used for booking
* Description of the issue
* Supporting documents or photos, where relevant
We will review complaints fairly and aim to respond within [insert timeframe, e.g. 14 days].
35. Consumer Rights
Nothing in these Terms affects mandatory consumer rights under applicable law.
Where you are a consumer in the European Union, you may have rights under EU and national consumer protection laws.
Certain travel, leisure, accommodation, transport, catering, or activity services supplied for a specific date or period may be treated differently from ordinary online purchases under consumer withdrawal rules. Confirm the applicable rule with legal counsel before publishing.
36. Governing Law
These Terms are governed by the laws of [Italy / insert correct jurisdiction], unless mandatory consumer protection laws require otherwise.
37. Dispute Resolution and Jurisdiction
The courts of [Rome, Italy / insert correct courts] shall have jurisdiction, unless mandatory consumer protection laws allow you to bring proceedings in your country of residence.
Before starting legal proceedings, we encourage you to contact us so we can try to resolve the matter amicably.
38. Changes to These Terms
We may update these Terms from time to time.
The updated version will be posted on this page with a new “Last updated” date.
The Terms in force at the time of your booking will normally apply to that booking, unless a change is required by law or by a public authority.
39. Severability
If any part of these Terms is found invalid or unenforceable, the remaining parts will continue to apply.
40. Contact
Touriks
[Insert legal company name]
[Insert registered address]
Email: info@touriks.com
Phone: +39 0631054174 / +39 3290010292
⸻
Before publishing, confirm these details
For the Cookie Policy:
1. Actual cookie scanner results
2. Analytics tools used, such as Google Analytics
3. Advertising tools used, such as Meta Pixel or Google Ads
4. Booking, payment, chat, map, video, review, and CRM providers
5. Cookie durations
6. Cookie consent platform name
7. “Manage Cookies” link
For the Terms & Conditions:
1. Legal company name and registered address
2. Correct governing law and court jurisdiction
3. Exact cancellation/refund rules
4. Whether ticket-inclusive tours are non-refundable
5. Private tour and custom tour cancellation terms
6. Minimum participant rules, if any
7. Payment provider and booking provider terms
8. Whether hotel pickup, transfers, headsets, tickets, or guide fees are included per tour
9. Complaint response timeframe
10. Whether the business acts as direct tour provider, intermediary, reseller, or marketplace for any services